You have a passion for delivering exceptional guest service
You are a positive person and enjoy motivating and inspiring a team through effective management and team training
You have the ability to multitask and work in a busy, fast paced and dynamic environment
You have excellent communication skills with the confidence and personality to build strong relationships across different levels
You are confident and empathetic in handling guest complaints
You use your initiative and take a practical approach to problem solving
You are enthusiastic and are able to build genuine and trusting relationships with guests and colleagues
You are knowledgeable about the local area
You take pride in your personal presentation and demonstrate a high level of grooming
You have proficient knowledge of working Hospitality software
You are proficient in the use of Microsoft Office
Team and Leadership.
You will identify training needs and opportunities within the Front of House department in conjunction with the Front of House Manager and Assistant Front of House Manager
You will provide day to day leadership to the team, by motivating, encouraging and driving the team to deliver excellent customer service and achieve revenue goals
You will be responsible for the discipline and people management of the team members, including providing regular feedback and encourage personal progression
You will play an active role in the development of the Front Office team by contributing to ideas and initiatives to drive innovation and enhance the guest and colleague experience in the department
You will assist in overseeing the scheduling, time keeping and attendance for the department
You will meet targets for hotel performance KPI’s and guest satisfaction scores
Proven Experience & Qualifications.
Minimum of 2 years’ experience in guest facing role desirable
Experience in the hospitality industry is preferred
Full, clean UK driver’s licence is essential