Front Office Assistant


The Exciting Opportunity

We are looking for an enthusiastic Front Office Assistant to join our wonderful Reception Team.
Availability to work morning, evenings and weekends is essential.
Based at the heart of the hotel you are responsible for the first and last impression for our guests and will deliver an exceptional, seamless, and consistent guest service experience from arrival through to departure.

Your Key Responsibilities.

You will perform the check-in and check-out of arriving and departing guests according to given standards

Take ownership of any guest request which comes your way seeing it through until completion

You will engage and interact with our guests creating magical and memorable moments during the time at SCHLOSS Roxburghe

Maximises internal communication, adapts to new working methods and supports all key players to ensure a smooth guest journey

You will ensure that the housekeeping team are kept up to date throughout your shift about any room changes or room moves, special amenities, and early/late departures

In an emergency situation or fire alarm activation, prints the correct reports for reception and follows the Fire procedure and Health & Safety protocols at all times

You will ensure the reception area and all public areas are well presented and at the expected cleanliness of the hotel

You will make room, restaurant, bar and golf reservations

You will monitor the incoming phone calls and email correspondence for reception throughout your shift

Responsible for completion of a daily checklist

You will document and communicate all noteworthy events of the shift and delivers an effective handover with the other operational departments

Perform basic cashier duties

You will support the Food & Beverage and Housekeeping teams when required

Recognise that operations must run 24 hours, 7 days a week, without interruption

High level of confidentiality and discretion towards guests and colleagues to be maintained at all time

Your Knowledge & Capabilities.

You are an excellent communicator, both verbal and written, with the ability to communicate effectively with people at all levels

You are confident with problem solving and complaint handling
You are detail-oriented; accurate data entry and strong computer skills
You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships

Proven Experience/Qualifications:

Experience in the hospitality industry, preferably in a comparable position or industry, desirable
Experience in a customer or guest facing role desirable

The Bigger Picture

So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

Submit your application.

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