We are seeking an energetic and experienced Front of House Assistant who has the ability to display great leadership skills, deliver excellent customer service, have a positive ‘can do’ attitude, be willing to learn and show that they care. We require a Front of House Assistant who has previous experience within a similar role. You will be responsible for the check-in and check-out of arriving / departing guests according to the given standards. The role shall also include performing administrative tasks (sorting and storing documents, registration cards, etc). You will also be responsible for assisting the Food and Beverage Department by contributing to the best possible service.
Job Summary
To offer our customers a warm and efficient service at all times and to be able to maintain this within the shift.
Have an awareness of Schloss Roxburghe’s vision, development plans and strategies. To meet all standards, policies and guidelines set by the company.
To work as part of a team, supporting and helping each other with developing and operating all aspects of the business.
To offer our internal & external customers and guests a friendly and efficient service at all times.
Your ultimate aim is to help establish and maintain the SCHLOSS Roxburghe as a venue with an outstanding reputation for its hospitality.
Where Will You Be Working?
This role will be one of the new appointments for SCHLOSS Roxburghe. Set in the beautiful nature of the Scottish Borders this historic property with its former 22 bedroom hotel, a championship golf course and the full range of sporting pursuits on the Roxburghe Estates, offers a getaway destination little more than an hour’s drive from both Edinburgh and Newcastle. Formerly owned by the Duke of Roxburghe, the hotel, golf club and part of the grounds has been acquired by the 12.18. Group. Our aim is to enhance this charming country house with an extensive refurbishment, building a separate extension to feature 57 additional rooms as well as a luxurious spa and a state-of-the-art meeting space. In addition, 60 lodges will be built on the surrounding estate that will allow the new SCHLOSS Roxburghe to extend its room inventory further to holiday-makers.
The Düsseldorf-based project developer 12.18. Investment Management is investing around 35 million euros in the revitalisation and expansion of the property, which will be operated by the subsidiary 12.18. Hotel Management. Together with Babcock Pensionskasse VVaG one becomes the new owner of the Scottish Roxburghe Hotel & Golf Course in the region "Scottish Borders", not far from the border to England.
What Are We Looking For?
We’re looking for individuals who have;
Immaculate personal presentation and excellent interpersonal skills.
Flexibility in terms of other departmental support.
Passion for delivering exceptional guest service.
Meticulous eye for detail and exceptional planning and organisation skills.
Self-directed and proactive in line with the vision of SCHLOSS Roxburghe.
Work well with other employees.
Manage time efficiently.
Excellent communication, influencing and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
Able to lead and train the staff with a positive “can do” attitude
Ability to multitask and work in a busy, fast paced and dynamic environment
Ability to take initiative and a practical approach to problem solving
Positive and flexible approach to working hours (weekend, evening and night time work will be required)
Passionate about customer service and hospitality.
Good finance & PMS knowledge.
Detail-oriented – accurate data entry, strong oral and written communication
High level of confidentiality and discretion to be maintained at all times
The Bigger Picture
So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!
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