Front Office Assistant
THE FUTURE DEPENDS ON WHAT YOU DO TODAY.
The Exciting Opportunity
We are looking for an enthusiastic Front Office Assistant to join our wonderful Reception Team.
This is a part-time position based on 3 shifts and an average 24 hours a week. Availability to work morning, evenings and weekends is essential.
Based at the heart of the hotel you are responsible for the first and last impression for our guests and will deliver an exceptional, seamless, and consistent guest service experience from arrival through to departure.
This is a part-time position based on 3 shifts and an average 24 hours a week. Availability to work morning, evenings and weekends is essential.
Based at the heart of the hotel you are responsible for the first and last impression for our guests and will deliver an exceptional, seamless, and consistent guest service experience from arrival through to departure.
Your Key Responsibilities.
You will perform the check-in and check-out of arriving and departing guests according to given standards
Take ownership of any guest request which comes your way seeing it through until completion
You will engage and interact with our guests creating magical and memorable moments during the time at SCHLOSS Roxburghe
Maximises internal communication, adapts to new working methods and supports all key players to ensure a smooth guest journey
You will ensure that the housekeeping team are kept up to date throughout your shift about any room changes or room moves, special amenities, and early/late departures
In an emergency situation or fire alarm activation, prints the correct reports for reception and follows the Fire procedure and Health & Safety protocols at all times
You will ensure the reception area and all public areas are well presented and at the expected cleanliness of the hotel
You will make room, restaurant, bar and golf reservations
You will monitor the incoming phone calls and email correspondence for reception throughout your shift
Responsible for completion of a daily checklist
You will document and communicate all noteworthy events of the shift and delivers an effective handover with the other operational departments
Perform basic cashier duties
You will support the Food & Beverage and Housekeeping teams when required
Recognise that operations must run 24 hours, 7 days a week, without interruption
High level of confidentiality and discretion towards guests and colleagues to be maintained at all time
Your Knowledge & Capabilities.
You are an excellent communicator, both verbal and written, with the ability to communicate effectively with people at all levels
You are confident with problem solving and complaint handling
You are detail-oriented; accurate data entry and strong computer skills
You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
You are detail-oriented; accurate data entry and strong computer skills
You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
Proven Experience/Qualifications:
Experience in the hospitality industry, preferably in a comparable position or industry, desirableExperience in a customer or guest facing role desirable
The Bigger Picture
So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!
Submit your application.
Please complete the form below and upload your documents or email careers@roxburghe.net.
