You will engage and interact with our guests creating magical and memorable moments during the time at SCHLOSS Roxburghe
Maximises internal communication, adapts to new working methods and supports all key players to ensure a smooth guest journey
You will ensure that the housekeeping team are kept up to date throughout your shift about any room changes or room moves, special amenities, and early/late departures
In an emergency situation or fire alarm activation, you will print the correct reports for reception and follow the Fire procedure and Health & Safety protocols at all times
You will ensure the reception area and all public areas are well presented and at the expected cleanliness of the hotel
Make room, restaurant, bar and golf reservations
You will monitor the incoming phone calls and email correspondence for reception throughout your shift
Responsible for completion of a daily checklist
You will document and communicate all noteworthy events of the shift and delivers an effective handover with the other operational departments
You will perform basic cashier duties
You will support the Food & Beverage and Housekeeping teams when required
Recognise that operations must run 24 hours, 7 days a week, without interruption
High level of confidentiality and discretion towards guests and colleagues to be maintained at all time