Front Office Assistant

THE FUTURE DEPENDS ON WHAT YOU DO TODAY.

The Exciting Opportunity

We are looking for an enthusiastic Front Office Assistant to join our wonderful Reception Team.
This is a part-time position based on 3 shifts and an average 24 hours a week. Availability to work morning, evenings and weekends is essential.
Based at the heart of the hotel you are responsible for the first and last impression for our guests and will deliver an exceptional, seamless, and consistent guest service experience from arrival through to departure.



Your Key Responsibilities.

You will perform the check-in and check-out of arriving and departing guests according to given standards

Take ownership of any guest request which comes your way seeing it through until completion

You will engage and interact with our guests creating magical and memorable moments during the time at SCHLOSS Roxburghe

Maximises internal communication, adapts to new working methods and supports all key players to ensure a smooth guest journey

You will ensure that the housekeeping team are kept up to date throughout your shift about any room changes or room moves, special amenities, and early/late departures

In an emergency situation or fire alarm activation, prints the correct reports for reception and follows the Fire procedure and Health & Safety protocols at all times

You will ensure the reception area and all public areas are well presented and at the expected cleanliness of the hotel

You will make room, restaurant, bar and golf reservations

You will monitor the incoming phone calls and email correspondence for reception throughout your shift

Responsible for completion of a daily checklist

You will document and communicate all noteworthy events of the shift and delivers an effective handover with the other operational departments

Perform basic cashier duties

You will support the Food & Beverage and Housekeeping teams when required

Recognise that operations must run 24 hours, 7 days a week, without interruption

High level of confidentiality and discretion towards guests and colleagues to be maintained at all time

Your Knowledge & Capabilities.

You are an excellent communicator, both verbal and written, with the ability to communicate effectively with people at all levels

You are confident with problem solving and complaint handling
You are detail-oriented; accurate data entry and strong computer skills
You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships

Proven Experience/Qualifications:

Experience in the hospitality industry, preferably in a comparable position or industry, desirable
Experience in a customer or guest facing role desirable

The Bigger Picture

So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

Submit your application.

Please complete the form below and upload your documents or email careers@roxburghe.net.

*Mandatory field

Drag documents for upload here
Notes on data protection: We take data protection according to EU-DSGVO seriously and do not share your data with third parties. This form sends and validates your entered data via SSL. Subsequently, you and the responsible clerk will receive a copy of your request via e-mail. Further information on the collection, storage and protection of your data can be found in our privacy policy.

We may use cookies and related technologies to recognize you and receive information about your activity on our websites. This helps customize content and show you more relevant ads. Click on the different options below to manage your cookie preferences.

Under the California Consumer Privacy Act (“CCPA”), a “sale” of personal information may occur when personal information is transferred to a third party for any form consideration. The use of certain cookies may be viewed as a “sale” under the CCPA. As described in our Privacy Policy, California residents can request to opt-out of the sale of their personal information to a third party by visiting our Do Not Sell My Personal Information page. To exercise your “Do Not Sell My Personal Information” right with respect to cookies, you can adjust your Targeted Advertising Cookies and other cookie preferences below.

Choices you make regarding cookies are website, device, and browser specific, and are deleted whenever you clear your browser’s cache. This means you need to adjust your cookie preferences on each website, device, and browser you use. For more information, see our Privacy Policy.

Reduce

By selecting “Accept All Cookies”, you agree to the storing of cookies on your device, which allows us to debut new features to you, provide relevant marketing, and analyze site usage in order to identify ways to make the site easier to use. Expand

Purpose: Basic website functions Description: These cookies are used for your security and that of this website. Your first visit and the result of the humanity test are recorded. Cookies: autoCaptcha, ficmsFS Expiration: Session / 30 days Vendor: see Imprint Privacy policy
Purpose: Statistics Description: Google Analytics is an internet analysis service that shows the use of a website and its visitors. This provider can transfer, store or process your personal data outside of the EEA / EU. These countries may not have the same level of data protection and the enforcement of your rights may be restricted or not possible. Cookies: _dc_gtm_*, _ga, _gac_UA-*, _gid Expiration: Session / 1 day / 3 months / 2 years Vendor: Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, IE Privacy policy
Purpose: Interactive Map Description: Enables the display of an interactive map to make it easier for you to search for a location. Vendor: Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, IE Privacy policy
Purpose: Privacy policy
Privacy policy