Pro Shop Assistant


The Exciting Opportunity

Set within the grounds of a historic country estate in the heart of the Scottish borders, this championship golf course has hosted many European tour events over the years along with top amateur's events.
It's the perfect time to join our friendly and professional team as the new season gets underway. We are seeking an enthusiastic person to join the team in the position of Pro Shop Assistant. As the first point of contact with many of our club members and their guests you will ensure that everyone receives a friendly and helpful welcome, a cheery good-bye and deliver friendly service to ensure they have a great experience during their time at the club. 

Where Will You Be Working?

SCHLOSS Roxburghe is an exceptional country house estate with a Championship Golf Course and a range of outdoor activities, nestled in the beautiful Scottish Borders but little more than an hour's drive from both Edinburgh and Newcastle. The elegant property includes 20 bedrooms and suites, many of which are located within the historic house. Cuisine is top quality and varied, with an emphasis on fresh, home-grown produce. There are numerous cosy bars with roaring log fires for leisurely drinks, and the Spa, set to open in the near future, promises to be a first-class wellbeing destination.

Formerly owned by the Duke of Roxburghe, the hotel, golf club and grounds has been acquired by the 12.18. Group. Our aim is to enhance this charming country house with an extensive refurbishment, building a separate extension to feature 58 additional rooms as well as a luxurious spa and a state-of-the-art meeting space. In addition, 60 lodges will be built on the surrounding estate that will allow the new SCHLOSS Roxburghe to extend its room inventory further to holiday-makers.

The Düsseldorf-based project developer 12.18. Investment Management is investing around 35 million euros in the revitalisation and expansion of the property, which will be operated by the subsidiary 12.18. Hotel Management. Together with Babcock Pensionskasse VVaG one becomes the new owner of the Scottish Roxburghe Hotel & Golf Course in the region "Scottish Borders", not far from the border to England. The managing partners Jörg Lindner and Kai Richter signed the purchase contract with the former owner, the Duke of Roxburghe.

What Are We Looking For?

• Flexible and adaptable
• Teamwork
• Accuracy at work 
• Sound expertise and knowledge of the processes in the golf industry
• Experience in a comparable position
• Trustworthiness and natural friendliness
• Positive attitude with great commitment
• Takes on responsibility
• Sales talent - brings the customers "to dream"
• Smart, well-groomed personal appearance
• Excellent communication skills
• A desire to be “the best” with high standards
• Answer telephone, record incoming calls, and take starting time reservations
• Register players and assign them their tee time, making sure all golfers sign daily register
• Collect all money for green fees, programs, rental, and pro shop sales. Issue receipts for all transactions
• Maintain general order and cleanliness in the pro shop
• Maintain daily records and reports
• Remain courteous with patrons & members at all times
• Work as a team player with co-workers and in conjunction with other departments
• Display all stock when it has been assigned a PLU number and registered on the stock control system.
• Change display areas in pro shops to show new products.
• Keep all hire equipment clean and presentable (Buggies, trolleys and clubs).
• Ensure shop is clean, tidy and fully stocked in accordance with procedures.
• Basic golf industry familiarity (general trends in apparel, equipment, golf balls, etc.).

The Bigger Picture

So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

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