Ensure every guest that arrives overnight is provided with a warm welcome to the hotel and estate
Assist guests with their luggage needs for late arrivals and early departures, working closely with the Night and evening team to ensure a smooth service
Assist guests with directions and information regarding SCHLOSS Roxburghe’s activities, services, hours of operation and local areas of interest
Engage and interact with our guests creating magical and memorable moments during the time at SCHLOSS Roxburghe
Valet park our guests cars and complete airport transfers when required
Attend to guest requests and requirements throughout their stay, adding your personal recommendations and touches
Manage errands including deliveries and collections from guest rooms overnight
Show your creativity and think outside of the box to create an exceptional guest experience
Support the Housekeeping team overnight by performing basic housekeeping tasks including but not limited to changing towels, performing turndown service and assisting with room moves
Provide in-room dining service overnight and early breakfast deliveries
Ensure that all Front of House areas, including outside, are clean and clear of debris
Refill all Front of House stock in preparation for the morning teams arrival
Recognise that operations must run 24 hours, 7 days a week, without interruption
A high level of confidentiality and discretion towards guests and colleagues is to be maintained at all times
Your Knowledge and Capabilities:
Have a warm and welcoming smile and a positive attitude
You are friendly, courteous, and helpful
You are an excellent communicator with the ability to communicate effectively with people at all levels
You are enthusiastic and can build genuine and trusting relationships with guests and colleagues
You are knowledgeable about the local area
You are a night owl and available to work overnight