Night Guest Service Host

The future depends on what you do today.

The Exciting Opportunity

Based at the heart of the hotel, the Night Guest Services Host provides the warm and authentic Scottish welcome to all of our guests. You are responsible for the first and last impression for our guests and to ensure the guests in-house journey is a consistent guest service experience from arrival through to departure.

Your Employee Benefits

Share of gratuities each month for all colleagues

Free meals whilst on duty

Free golf membership

Free on-site parking

Recommend a friend scheme

50% discount on Food & Beverage

30% discount in our Pro Shop

28 days paid holiday, rising to 30 days paid holiday after 1 years’ service (pro-rata based)

Gym Membership discount

Quarterly recognition Programme

Hotel Stay Discounts with Luxury Scotland

Hotel stay discounts at 12.18 properties including Ibiza, Sardinia and New York

Your Key Responsibilities

Ensure every guest that arrives overnight is provided with a warm welcome to the hotel and estate

Assist guests with their luggage needs for late arrivals and early departures, working closely with the Night and evening team to ensure a smooth service

Assist guests with directions and information regarding SCHLOSS Roxburghe’s activities, services, hours of operation and local areas of interest

Engage and interact with our guests creating magical and memorable moments during the time at SCHLOSS Roxburghe

Valet park our guests cars and complete airport transfers when required

Attend to guest requests and requirements throughout their stay, adding your personal recommendations and touches

Manage errands including deliveries and collections from guest rooms overnight

Show your creativity and think outside of the box to create an exceptional guest experience

Support the Housekeeping team overnight by performing basic housekeeping tasks including but not limited to changing towels, performing turndown service and assisting with room moves

Provide in-room dining service overnight and early breakfast deliveries

Ensure that all Front of House areas, including outside, are clean and clear of debris

Refill all Front of House stock in preparation for the morning teams arrival

Recognise that operations must run 24 hours, 7 days a week, without interruption

A high level of confidentiality and discretion towards guests and colleagues is to be maintained at all times

Your Knowledge and Capabilities:

Have a warm and welcoming smile and a positive attitude

You are friendly, courteous, and helpful

You are an excellent communicator with the ability to communicate effectively with people at all levels

You are enthusiastic and can build genuine and trusting relationships with guests and colleagues

You are knowledgeable about the local area

You are a night owl and available to work overnight

The Bigger Picture

So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

Submit your application.

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