Night Guest Service Host
The future depends on what you do today.
The Exciting Opportunity
Based at the heart of the hotel, the Night Guest Services Host provides the warm and authentic Scottish welcome to all of our guests. You are responsible for the first and last impression for our guests and to ensure the guests in-house journey is a consistent guest service experience from arrival through to departure.
Your Employee Benefits
Free meals whilst on duty
Free golf membership
Free on-site parking
Recommend a friend scheme
50% discount on Food & Beverage
30% discount in our Pro Shop
28 days paid holiday, rising to 30 days paid holiday after 1 years’ service (pro-rata based)
Gym Membership discount
Quarterly recognition Programme
Hotel Stay Discounts with Luxury Scotland
Hotel stay discounts at 12.18 properties including Ibiza, Sardinia and New York
Your Key Responsibilities
Assist guests with their luggage needs for late arrivals and early departures, working closely with the Night and evening team to ensure a smooth service
Assist guests with directions and information regarding SCHLOSS Roxburghe’s activities, services, hours of operation and local areas of interest
Engage and interact with our guests creating magical and memorable moments during the time at SCHLOSS Roxburghe
Valet park our guests cars and complete airport transfers when required
Attend to guest requests and requirements throughout their stay, adding your personal recommendations and touches
Manage errands including deliveries and collections from guest rooms overnight
Show your creativity and think outside of the box to create an exceptional guest experience
Support the Housekeeping team overnight by performing basic housekeeping tasks including but not limited to changing towels, performing turndown service and assisting with room moves
Provide in-room dining service overnight and early breakfast deliveries
Ensure that all Front of House areas, including outside, are clean and clear of debris
Refill all Front of House stock in preparation for the morning teams arrival
Recognise that operations must run 24 hours, 7 days a week, without interruption
A high level of confidentiality and discretion towards guests and colleagues is to be maintained at all times
Your Knowledge and Capabilities:
Have a warm and welcoming smile and a positive attitude
You are friendly, courteous, and helpful
You are an excellent communicator with the ability to communicate effectively with people at all levels
You are enthusiastic and can build genuine and trusting relationships with guests and colleagues
You are knowledgeable about the local area
You are a night owl and available to work overnight
The Bigger Picture
So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!
Submit your application.
Please complete the form below and upload your documents or email hr@roxburghe.net.