A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account.
2. HOW MUCH IS A PRE-AUTHORISATION?
The amount that we pre-authorise will depend on the amount of nights that you stay. For example, if you are staying for 3 nights at £ 200.00 per night, we would pre-authorise your card for £ 600.00 plus £ 50.00 extra for every night you are staying to cover any incidentals.
3. WHY IS THE CREDIT CARD PRE-AUTHORISED?
When you give us a credit / debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.
4. WHEN IS THE CARD PRE-AUTHORISED?
All credit or debit cards are pre-authorised on check in.
5. WHO IS RESPONSIBLE FOR THE PRE-AUTHORISATION PROCEDURE?
World Pay are responsible for the maintenance and management of the pre-authorisation process. Should you have any queries regarding your pre-authorisation or any part of the process, they can be contacted on www.worldpay.com
6. WHEN DOES THE PRE-AUTHORISATION GET RELEASED FROM THE CREDIT CARD?
This varies dependent on your individual credit / debit card. Upon your check out your room charge and any extras will be charged to your card, this will appear on your credit card statement within 3 working days. However, if you choose to pay the balance with another credit card or choose cash, we will cancel the pre-authorisation and this can take up to 15 days to clear in your account.
The hotel is NOT charging your credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorising bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a minimum of 10 to 15 working days. Pre-authorisation should be released by your issuing bank automatically, if not you will need to contact your home issuing bank.
Excellence Recognized!
SCHLOSS Roxburghe won the 'Best of Scotland Readers' Choice Award!
We are proud and delighted by the award recognizing our hotel and our 'Enriched Scottish Hospitality' concept.
Our deepest thanks go to all of our guests who voted for us. And, of course, to everyone on our team who delivers this exceptional service.
We may use cookies and related technologies to recognize you and receive
information about your activity on our websites. This helps customize content
and show you more relevant ads. Click on the different options below to
manage your cookie preferences.
Under the California Consumer Privacy Act (“CCPA”), a “sale” of personal
information may occur when personal information is transferred to a third
party for any form consideration. The use of certain cookies may be viewed as
a “sale” under the CCPA. As described in our Privacy Policy, California
residents can request to opt-out of the sale of their personal information to a
third party by visiting our Do Not Sell My Personal Information page. To
exercise your “Do Not Sell My Personal Information” right with respect to
cookies, you can adjust your Targeted Advertising Cookies and other cookie
preferences below.
Choices you make regarding cookies are website, device, and browser specific,
and are deleted whenever you clear your browser’s cache. This means you
need to adjust your cookie preferences on each website, device, and browser
you use. For more information, see our Privacy Policy.
By selecting “Accept All Cookies”, you agree to the storing of cookies on your device, which allows us to debut new features to you,
provide relevant marketing, and analyze site usage in order to identify ways to make the site easier to use. Expand