Credit Card Pre-Authorisation Policy 

  • 1. WHAT IS A PRE-AUTHORISATION?
  • A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account.
  • 2. HOW MUCH IS A PRE-AUTHORISATION?
  • The amount that we pre-authorise will depend on the amount of nights that you stay. For example, if you are staying for 3 nights at £ 200.00 per night, we would pre-authorise your card for £ 600.00 plus £ 50.00 extra for every night you are staying to cover any incidentals. 
  • 3. WHY IS THE CREDIT CARD PRE-AUTHORISED?
  • When you give us a credit / debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.
  • 4. WHEN IS THE CARD PRE-AUTHORISED?
  • All credit or debit cards are pre-authorised on check in.
  • 5. WHO IS RESPONSIBLE FOR THE PRE-AUTHORISATION PROCEDURE?
  • World Pay are responsible for the maintenance and management of the pre-authorisation process. Should you have any queries regarding your pre-authorisation or any part of the process, they can be contacted on www.worldpay.com
  • 6. WHEN DOES THE PRE-AUTHORISATION GET RELEASED FROM THE CREDIT CARD?
  • This varies dependent on your individual credit / debit card. Upon your check out your room charge and any extras will be charged to your card, this will appear on your credit card statement within 3 working days. However, if you choose to pay the balance with another credit card or choose cash, we will cancel the pre-authorisation and this can take up to 15 days to clear in your account.
  • The hotel is NOT charging your credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorising bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a minimum of 10 to 15 working days. Pre-authorisation should be released by your issuing bank automatically, if not you will need to contact your home issuing bank.

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