Reservations Agent


The Exciting Opportunity

We are currently looking for an enthusiastic and engaging Reservations Agent to join us and be a part of the SCHLOSS Roxburghe Reservations team! As a SCHLOSS Roxburghe Hotel Reservation Agent you will be responsible for creating the first impression for our guests by assisting them with booking reservations and planning their stay with us. You will deliver an exceptional and consistent guest service experience prior to their arrival at the hotel.

Your Key Responsibilities.

Provides a friendly, smooth, prompt and courteous service to all guests and reservations.
Assisting and advising customers who may be choosing from a variety of rate and package options.
Making reservations for customers based on their various requirements and budgetary allowances. Checking the availability of accommodation or transportation on the customers’ desired travel dates.
Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
Processing payments and sending confirmation details to customers.
Sorting out any issues that may arise with bookings or reservations.
Answering any questions customers might have about the reservation process.
Up-selling, when appropriate, by informing customers of additional services or special packages,
Providing support to customers who may need to amend or cancel a reservation.
Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.
Monitors the order and cleanliness in the office area & participates in regular departmental meetings.

What Are We Looking For?

Previous experience in an administration role preferred
You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
You have a passion for delivering exceptional guest service
You have proven organisational and time management skills
You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels
You have fantastic attention to detail

The Bigger Picture

So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

Submit your application.

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