Spa and Leisure Manager.

THE FUTURE DEPENDS ON WHAT YOU DO TODAY.

The Exciting Opportunity

We are looking for a passionate and experienced Spa and Leisure Manager to lead the pre-opening Spa team for SCHLOSS Roxburghe Hotel and Golf Course.
The Spa and Leisure Manager will position the new Spa at SCHLOSS Roxburghe Hotel and Golf Course as a leading luxury Spa and Leisure venue in Scotland, and ensure that its reputation and gravitas are maintained at all times. This will be achieved through creating unique experiences for our guests in a relaxing and inspiring environment. The main factors for success will be: operational excellence, brand awareness and reputation management, business acumen, financial soundness and interpersonal skills.
This is a full-time position based on an average 40 hours a week. Availability to work weekends is essential. Competitive annual salary, based on experience.

The kind of person we are looking for.


You have the ability to motivate and manage a team effectively
  • You are strategic and proactive with a proven track record in spa management
  • You have a creative flair for innovative ideas
  • You are enthusiastic with a passion for the luxury spa environment and driving revenue
  • You have excellent communication skills with the confidence and personality to build strong relationships across different levels
  • You are a positive and effective leader, able to empower, inspire and train a team
  • You have a passion for delivering exceptional guest service

Proven Experience/Qualifications.

  • Minimum of 5 years management experience within a luxury spa and wellness environment
  • Pool plant qualification and/or experience is essential
  • First aid and Pool Responder training and qualifications are essential
  • Proven experience with figures and P&L
  • Previous spa therapist experience highly desirable
  • Spa Pre-opening experience highly desirable
  • Proven experience of leading and managing a large team

STRATEGIC:

  • You will create and implement the vision and strategy for the new Spa and Leisure at SCHLOSS Roxburghe, coordinating all aspects of the pre-opening team and operation
  • Identify and integrate the spa brand considered most appropriate for SCHLOSS Roxburghe
  • Establish and implement the spa’s sales and marketing strategy and yearly budget
  • Establish and develop key partnerships within the spa industry and local and regional areas
  • Drive revenue from additional revenue sources such as: spa product sales, Food & Beverage, and membership enrolments to generate increased revenue
  • You will keep up to date with current industry developments and identify new trends to introduce to the department
  • You will suggest and implement innovative sales customer service ideas to develop and grow the Spa and Leisure Club
  • Maintain and curate relationships with business partners and stakeholders

SPA & LEISURE MANAGEMENT:

  • Ensure that the Spa and Leisure comply with all COSHH and Health & Safety standards and the team are fully trained in: Plant room, Pool Chemicals, Pool Responder Course, First Aid.
  • You will ensure that financial targets are met through ongoing monitoring of results, and creative solutions to improve profit
  • You will be responsible for the Health & Safety of guests and employees in the Spa and Leisure ad promote safety awareness at all times
  • Work with maintenance team and contractors to monitor and maintain spa facilities and equipment while monitoring pool chemicals as required by H&S regulations
  • Make sure of the H&S platform to log any incidents
  • Keep abreast of stock status and take action where required

CUSTOMER EXPERIENCE/SERVICE:

  • You will ensure that all products and services delivered by the Spa and Leisure meet and exceed guest expectations
  • You will ensure the smooth running of day-to-day operations of the spa and coordinate the delivery of spa services including spa, retail products, fitness & wellness, spa treatments, reservations, reception desk
  • You will meet targets for hotel performance KPI’s and guest satisfaction scores
  • Build customer loyalty through product and customer service excellence

TEAM & LEADERSHIP:

  • You will provide day to day leadership to your team, by motivating, encouraging and driving the team to deliver excellent customer service and achieve revenue goals
  • You will be responsible for the management of your team members, including providing regular feedback, performance reviews and encourage personal progression
  • Establish a passionate and driven Spa and Leisure team and take ownership of the recruitment of new team members
  • You will identify training needs and opportunities and share your own expertise with your team

PRE-OPENING:

  • You will provide the direction for the new Spa and Leisure, leading the development and establishment of the overall vision and concept
  • Demonstrate astute business acumen and financial expertise to create and establish the pricing, costs, budget and P&L for the Spa and Leisure, with a focus on all revenue sources to ensure that revenue goals are achieved and expenses minimised
  • You will establish and manage the pre-opening critical path for the new Spa and Leisure
  • You will oversee, manage, and coordinate all the pre-opening activities for the Spa and Leisure: following up with the construction team on any issues, concerns, and the overall construction timeline, liaise with designers, consultants and contractors
  • Project manage to source and decide on equipment, materials, and supplies at all stages of the project
  • You will be responsible for developing the team structure, and the creation of a passionate and driven Spa and Leisure team by taking full ownership of the recruitment and training of all team members
  • You will establish the customer journey and experience combined with the operational plan for the new Spa and Leisure
  • Produce and implement the procedures and SOPs for the team to deliver the customer experience

The Bigger Picture

So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

Submit your application.

Please complete the form below and upload your documents or email careers@roxburghe.net.

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