STRATEGIC:

• You will create and implement the vision and strategy for the new Spa and Leisure at SCHLOSS Roxburghe, coordinating all aspects of the pre-opening team and operation
• Identify and integrate the spa brand considered most appropriate for SCHLOSS Roxburghe
• Establish and implement the spa’s sales and marketing strategy and yearly budget
• Establish and develop key partnerships within the spa industry and local and regional areas
• Drive revenue from additional revenue sources such as: spa product sales, Food & Beverage, and membership enrolments to generate increased revenue
• You will keep up to date with current industry developments and identify new trends to introduce to the department
• You will suggest and implement innovative sales customer service ideas to develop and grow the Spa and Leisure Club
• Maintain and curate relationships with business partners and stakeholders

SPA & LEISURE MANAGEMENT:

• Ensure that the Spa and Leisure comply with all COSHH and Health & Safety standards and the team are fully trained in: Plant room, Pool Chemicals, Pool Responder Course, First Aid.
• You will ensure that financial targets are met through ongoing monitoring of results, and creative solutions to improve profit
• You will be responsible for the Health & Safety of guests and employees in the Spa and Leisure ad promote safety awareness at all times
• Work with maintenance team and contractors to monitor and maintain spa facilities and equipment while monitoring pool chemicals as required by H&S regulations
• Make sure of the H&S platform to log any incidents
• Keep abreast of stock status and take action where required

CUSTOMER EXPERIENCE/SERVICE:

• You will ensure that all products and services delivered by the Spa and Leisure meet and exceed guest expectations
• You will ensure the smooth running of day-to-day operations of the spa and coordinate the delivery of spa services including spa, retail products, fitness & wellness, spa treatments, reservations, reception desk
• You will meet targets for hotel performance KPI’s and guest satisfaction scores
• Build customer loyalty through product and customer service excellence

TEAM & LEADERSHIP:

• You will provide day to day leadership to your team, by motivating, encouraging and driving the team to deliver excellent customer service and achieve revenue goals
• You will be responsible for the management of your team members, including providing regular feedback, performance reviews and encourage personal progression
• Establish a passionate and driven Spa and Leisure team and take ownership of the recruitment of new team members
• You will identify training needs and opportunities and share your own expertise with your team

PRE-OPENING:

• You will provide the direction for the new Spa and Leisure, leading the development and establishment of the overall vision and concept
• Demonstrate astute business acumen and financial expertise to create and establish the pricing, costs, budget and P&L for the Spa and Leisure, with a focus on all revenue sources to ensure that revenue goals are achieved and expenses minimised
• You will establish and manage the pre-opening critical path for the new Spa and Leisure
• You will oversee, manage, and coordinate all the pre-opening activities for the Spa and Leisure: following up with the construction team on any issues, concerns, and the overall construction timeline, liaise with designers, consultants and contractors
• Project manage to source and decide on equipment, materials, and supplies at all stages of the project
• You will be responsible for developing the team structure, and the creation of a passionate and driven Spa and Leisure team by taking full ownership of the recruitment and training of all team members
• You will establish the customer journey and experience combined with the operational plan for the new Spa and Leisure
• Produce and implement the procedures and SOPs for the team to deliver the customer experience