The Spa and Leisure Manager will position the new Spa at SCHLOSS Roxburghe as a leading luxury Spa and Leisure venue in Scotland, and ensure that its reputation and gravitas are maintained at all times. This will be achieved through creating unique experiences for our guests in a relaxing and inspiring environment. The main factors for success will be: operational excellence, brand awareness and reputation management, business acumen, financial soundness and interpersonal skills. Competitive annual salary, based on experience.
The kind of person we are looking for.
You have the ability to motivate and manage a team effectively
You are strategic and proactive with a proven track record in spa management
You have a creative flair for innovative ideas
You are enthusiastic with a passion for the luxury spa environment and driving revenue
You have excellent communication skills with the confidence and personality to build strong relationships across different levels
You are a positive and effective leader, able to empower, inspire and train a team
You have a passion for delivering exceptional guest service
Minimum of 5 years management experience within a luxury spa and wellness environment
Pool plant qualification and/or experience is essential
First aid and Pool Responder training and qualifications are essential
Proven experience of leading and managing a large team
Your key responsibilities.
You will create and implement the vision and strategy for the spa and leisure facilities, coordinating all aspects of the team and operation
Establish and implement the spa’s sales and marketing strategy and yearly budget
Establish and develop key partnerships within the spa industry and local and regional areas
Drive revenue from additional revenue sources such as: spa product sales, Food & Beverage, and membership enrolments to generate increased revenue
You will keep up to date with current industry developments and identify new trends to introduce to the department
You will suggest and implement innovative sales customer service ideas to develop and grow the Spa and Leisure Club
Maintain and curate relationships with business partners and stakeholders
Spa & leisure management:
Ensure that the spa and leisure comply with all COSHH and Health & Safety standards and the team are fully trained in all aspects, including plant room, pool chemicals, pool responder course and first aid.
You will ensure that financial targets are met through ongoing monitoring of results, and creative solutions to improve profit
You will be responsible for the Health & Safety of guests and employees in the spa and leisure and promote safety awareness at all times
Work with the maintenance team and external contractors to monitor and maintain spa facilities and equipment while monitoring pool chemicals as required by H&S regulations
Keep abreast of stock status and take action where required
Customer service and experience:
You will ensure that all products and services delivered by the spa and leisure meet and exceed guest expectations
You will ensure the smooth running of day-to-day operations of the spa and coordinate the delivery of spa services including spa, retail products, fitness & wellness, spa treatments, reservations, reception desk
You will meet targets for hotel performance KPI’s and guest satisfaction scores
Build customer loyalty through product and customer service excellence
Team & Leadership:
You will provide day to day leadership to your team, by motivating, encouraging and driving the team to deliver excellent customer service and achieve revenue goals
You will be responsible for the management of your team members, including providing regular feedback, performance reviews and encourage personal progression
Establish a passionate and driven spa and leisure team and take ownership of the recruitment of new team members
You will identify training needs and opportunities and share your own expertise with your team
The Bigger Picture
So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!
Submit your application.
Please complete the form below and upload your documents or email firstname.lastname@example.org.
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