Immaculate personal presentation and excellent interpersonal skills.
Flexibility in terms of other departmental support.
Passion for delivering exceptional guest service.
Meticulous eye for detail and exceptional planning and organization skills.
Self-directed and proactive in line with the vision of Schloss Roxburghe.
Work well with other employees, including chefs, front office and service team.
Efficient time Management
Excellent communication, influencing and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
Able to lead and train the staff with a positive “can do” attitude
Ability to multitask and work in a busy, fast paced and dynamic environment
Ability to take initiative and a practical approach to problem solving
Positive and flexible approach to working hours (weekend, evening and night time work will be required)
Passionate about customer service and the food and drinks industry
Very good food and beverage knowledge
Good finance & point of sale knowledge
Detail-oriented – accurate data entry, strong oral and written communication
High level of confidentiality and discretion to be maintained at all times
Minimum of 2+ years in a supervisory role in hospitality