Reservation Agent
Career
The Exciting Opportunity
We are currently looking for experienced candidates to join us.
These new & exciting roles will form part of the team at the newly renovated SCHLOSS Roxburghe – due to re-open late Spring 2019. In these roles, you will work closely with the General Manager and Senior Management.
We are seeking energetic and experienced Reservation Agents who have the ability to display great leadership skills, deliver excellent customer service, have a positive ‘can do’ attitude, be willing to learn and show that they care. We require Reser-vation Agents who have previous experience within a similar role. You will be responsible for the Sales processing of individ-ual reservations taking into account the business objectives of the affiliated houses under the leadership of the Reservation & Revenue Manager. The role shall also include acceptance and forwarding of incoming telephone calls according to the set standards and telephone etiquette.
These new & exciting roles will form part of the team at the newly renovated SCHLOSS Roxburghe – due to re-open late Spring 2019. In these roles, you will work closely with the General Manager and Senior Management.
We are seeking energetic and experienced Reservation Agents who have the ability to display great leadership skills, deliver excellent customer service, have a positive ‘can do’ attitude, be willing to learn and show that they care. We require Reser-vation Agents who have previous experience within a similar role. You will be responsible for the Sales processing of individ-ual reservations taking into account the business objectives of the affiliated houses under the leadership of the Reservation & Revenue Manager. The role shall also include acceptance and forwarding of incoming telephone calls according to the set standards and telephone etiquette.
Where Will You Be Working?
This role will be one of the new appointments for SCHLOSS Roxburghe. Set in the beautiful nature of the Scottish Borders this historic property with its former 22 bedroom hotel, a championship golf course and the full range of sporting pursuits on the Roxburghe Estates, offers a getaway destination little more than an hour’s drive from both Edinburgh and Newcastle. Former-ly owned by the Duke of Roxburghe, the hotel, golf club and part of the grounds has been acquired by the 12.18. Group. Our aim is to enhance this charming country house with an extensive refurbishment, building a separate extension to feature 57 additional rooms as well as a luxurious spa and a state-of-the-art meeting space. In addition, 60 lodges will be built on the sur-rounding estate that will allow the new SCHLOSS Roxburghe to extend its room inventory further to holiday-makers.
The Düsseldorf-based project developer 12.18. Investment Management is investing around 35 million euros in the revitalisation and expansion of the property, which will be operated by the subsidiary 12.18. Hotel Management. Together with Babcock Pensionskasse VVaG one becomes the new owner of the Scottish Roxburghe Hotel & Golf Course in the region "Scottish Borders", not far from the border to England. The managing partners Jörg Lindner and Kai Richter signed the purchase contract with the former owner, the Duke of Roxburghe.
What Are We Looking For?
We’re looking for individuals who have;
A great genuine personality, approachable, attentive and instinctive
A proven track record in a similar role
Strong training and development skills so you can share your skills with others.
Excellent communication skills
A desire to be “the best” with high standards;
Ability to effectively manage and motivate the individuals within your team to support them in achievement of their personal development goals.
Good proven organisation and planning skills gained through previous experience
The Bigger Picture
So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!