SCHLOSS Roxburghe is looking for a passionate and experienced Restaurant Manager to support the F&B Manager with the day-to-day running of the F&B operation. The Restaurant Manager will work closely alongside the Executive Head Chef to deliver a high quality and smooth-running service. They will assist with creating and ensuring an exceptional food and beverage experience for our guests which exceeds expectations and maintains service standards with a continuous guest centric focus. This is a full-time position based on an average 40 hours a week. Availability to work morning, evenings and weekends is essential. Competitive annual salary from £26k, based on experience.
Your key responsibilities.
You will be responsible for all the F&B activities within the hotel under the guidance of the F&B Manager, including preparation, service, staff guidance and cost control You are responsible for the welcome and personal care of the guests, ensuring a consistent luxury and personalised guest experience Lead and inspire the F&B team to make sure they exceed in their roles, through induction, training, management, empowerment, and development Promotes self-initiative and self-responsible action of employees. Responsible for continuously improving employee satisfaction Manage guest recovery situations promptly and effectively Assist with the scheduling, time keeping and attendance for the department Keep up to date on the volume of business through occupancy levels and event forecast, plans accordingly, responds to daily changes and prepares rotas and holiday plans You will be responsible for the achievement of set financial targets and KPI’s You will contribute to ideas and initiatives to drive innovation in the department You will play an active role in the creation of the F&B business plans, setting budgets and drives innovation in the department Responsible for the welcome and personal care of the guests Control cash handling and cash up procedures, ensuring that any queries are rectified with accounts in a timely manner Ensure quality standards are achieved consistently regarding food, set up and presentation Ensures the careful handling of complaints and accidents, ensure first aid training is up to date Support with training and implementation of HACCP, COSHH and fire procedures Give regular feedback, recognition, and reviews to team members Actively contributes to the creation of departments business plan, setting budgets and drives innovation in the department Takeover of manager on duty (MOD) responsibilities, when necessary (service recovery and fire panel alarms), to represent the management and assist with guest situations
The kind of person we are looking for.
Proven experience 2+ years within the luxury hospitality industry required Supervisory or management experience essential, preferably in a comparable position and F&B environment You will have good knowledge in wine, spirits and cocktails, preferably a WSET qualification 2 or above You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships You have a passion for delivering exceptional guest service You have proven organisational and leadership qualities You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels You are confident in handling guest complaints and colleague management You have a passion for delivering exceptional guest service You use your initiative and take a practical approach to problem solving All applicants must have right to work in the UK
The Bigger Picture
So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!
Thank you for your inquiry. You will receive our answer as soon as possible.
Excellence Recognized!
SCHLOSS Roxburghe won the 'Best of Scotland Readers' Choice Award!
We are proud and delighted by the award recognizing our hotel and our 'Enriched Scottish Hospitality' concept.
Our deepest thanks go to all of our guests who voted for us. And, of course, to everyone on our team who delivers this exceptional service.
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