SCHLOSS Roxburghe has an exciting opportunity for an experienced and passionate Assistant Food & Beverage Manager to join the team! The Assistant F&B Manager will support the F&B Manager in creating and ensuring a consistent food and beverage experience for our guests, exceeding expectations and maintaining the highest service standards. The Assistant Food & Beverage Manager will also work closely with the Head Chef and the kitchen team to ensure a seamless service sequence. The ideal candidate will contribute in developing new concepts and creating and implementing new sales strategies to drive additional revenue.
What will this role look like.
You are responsible for the welcome and personal care of the guests, ensuring a consistent luxury and personalised guest experience You will lead, inspire and motivate the F&B team to make sure they exceed in their roles, through induction, training, management, empowerment, and development You are responsible for all the F&B activities within the hotel under the guidance of the F&B Manager, including service, staff guidance and cost control You will identify opportunities to enhance quality standards regarding food, set up and presentation You will assist the F&B Manager in the recruitment and onboarding process for the team You will play an active role in the creation of the F&B business plans, setting budgets and drives innovation in the department You will be responsible for the achievement of set financial targets and KPI’s You will oversee and assist the Restaurant Manager in the daily operations of the restaurants and bars You will manage guest recovery situations promptly and effectively You will oversee with the scheduling, time keeping and attendance for the department You will keep up to date on the volume of business, respond to daily changes and prepares rotas and holiday plans and ensure team is positioned accordingly You will oversee cash handling and cash up procedures, ensuring that any queries are rectified with accounts in a timely manner You will ensure the careful handling of complaints and accidents, ensure first aid training is up to date Support with training and implementation of HACCP, COSHH and fire procedures Give regular feedback, recognition, and reviews to Restaurant Manager You will lead the F&B Team in the absence of the F&B Manager Takeover of manager on duty (MOD) responsibilities, when necessary (service recovery and fire panel alarms), to represent the management and assist with guest situations
What Are We Looking For.
You have a passion for delivering exceptional guest service You have excellent communication skills, both verbal and written, with the ability to communicate effectively with people at all levels You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships You have proven organisational and leadership qualities You are resilient and flexible to adapt your work schedule to the demands of the business You are confident in handling guest complaints You have proven experience with colleague management You use your initiative and take a practical approach to problem solving You will have proficient knowledge of working with a POS and PMS You are confident with completing administrative tasks and are proficient in Microsoft Office You have good understanding of revenue and cost centres as well as profit and loss statements
Proven experience 3+ years within the luxury hospitality industry required Management experience essential, preferably in a comparable position and F&B environment You will have in-depth knowledge in wine, spirits and cocktails, preferably a WSET qualification 2 or above
The Bigger Picture
So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!
Thank you for your inquiry. You will receive our answer as soon as possible.
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