Assistant Food & Beverage Manager.


The Exciting Opportunity

SCHLOSS Roxburghe has an exciting opportunity for an experienced and passionate Assistant Food & Beverage Manager to join the team! The Assistant F&B Manager will support the F&B Manager in creating and ensuring a consistent food and beverage experience for our guests, exceeding expectations and maintaining the highest service standards. The Assistant Food & Beverage Manager will also work closely with the Head Chef and the kitchen team to ensure a seamless service sequence. The ideal candidate will contribute in developing new concepts and creating and implementing new sales strategies to drive additional revenue.

What will this role look like.

You are responsible for the welcome and personal care of the guests, ensuring a consistent luxury and personalised guest experience
You will lead, inspire and motivate the F&B team to make sure they exceed in their roles, through induction, training, management, empowerment, and development
You are responsible for all the F&B activities within the hotel under the guidance of the F&B Manager, including service, staff guidance and cost control
You will identify opportunities to enhance quality standards regarding food, set up and presentation
You will assist the F&B Manager in the recruitment and onboarding process for the team
You will play an active role in the creation of the F&B business plans, setting budgets and drives innovation in the department
You will be responsible for the achievement of set financial targets and KPI’s
You will oversee and assist the Restaurant Manager in the daily operations of the restaurants and bars
You will manage guest recovery situations promptly and effectively
You will oversee with the scheduling, time keeping and attendance for the department
You will keep up to date on the volume of business, respond to daily changes and prepares rotas and holiday plans and ensure team is positioned accordingly
You will oversee cash handling and cash up procedures, ensuring that any queries are rectified with accounts in a timely manner
You will ensure the careful handling of complaints and accidents, ensure first aid training is up to date
Support with training and implementation of HACCP, COSHH and fire procedures
Give regular feedback, recognition, and reviews to Restaurant Manager
You will lead the F&B Team in the absence of the F&B Manager
Takeover of manager on duty (MOD) responsibilities, when necessary (service recovery and fire panel alarms), to represent the management and assist with guest situations

What Are We Looking For.

You have a passion for delivering exceptional guest service
You have excellent communication skills, both verbal and written, with the ability to communicate effectively with people at all levels
You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
You have proven organisational and leadership qualities
You are resilient and flexible to adapt your work schedule to the demands of the business
You are confident in handling guest complaints
You have proven experience with colleague management
You use your initiative and take a practical approach to problem solving
You will have proficient knowledge of working with a POS and PMS
You are confident with completing administrative tasks and are proficient in Microsoft Office
You have good understanding of revenue and cost centres as well as profit and loss statements

Proven Experience/Qualifications.

Proven experience 3+ years within the luxury hospitality industry required
Management experience essential, preferably in a comparable position and F&B environment
You will have in-depth knowledge in wine, spirits and cocktails, preferably a WSET qualification 2 or above

The Bigger Picture

So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

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