Reservation & Reception Assistant.


The Exciting Opportunity

We are currently looking energetic and enthusiastic candidates to join us at SCHLOSS Roxburghe as part of the Front of House and Reservations team. We are looking for someone who has the ability to deliver excellent customer service and be willing to learn and show that they care. The Front of House team are there to make the first and last impression. Elements of the role include taking care of the arrival and departure journey of each guest. This ranges from billing and administrative tasks to pre and post stay communication. Our main focus is building genuine connections with our guests to create magical moments every step of their stay.

In detail
• Provide a warm welcome and efficient process of check-in and check-out
• Give detailed information of all aspects of the estate and surrounding areas
• Have responsibility and accountability for credit card and cash handling
• Follow company GDPR guidelines and obtain accurate information for guests profiles
• Assistance of storing and delivery of luggage
• Interact with guests in a warm and professional manner exceeding their expectations.

The team are also responsible for supporting the Food & Beverage, Reservation and Events departments.

Where Will You Be Working?

SCHLOSS Roxburghe is an exceptional country house estate with a Championship Golf Course and a range of outdoor activities, nestled in the beautiful Scottish Borders but little more than an hour's drive from both Edinburgh and Newcastle. The elegant property includes 20 bedrooms and suites, many of which are located within the historic house. Cuisine is top quality and varied, with an emphasis on fresh, home-grown produce. There are numerous cosy bars with roaring log fires for leisurely drinks, and the Spa, set to open in the near future, promises to be a first-class wellbeing destination.

Formerly owned by the Duke of Roxburghe, the hotel, golf club and grounds have been acquired by the 12.18. Group. Our aim is to enhance this charming country hotel with an extensive refurbishment, building a separate extension to feature 58 additional rooms as well as a luxurious spa and a state-of-the-art meeting space. In addition, 60 lodges will be built on the surrounding estate that will allow the new SCHLOSS Roxburghe to extend its room inventory further to holiday-makers

What Are We Looking For?

• Passion for delivering exceptional guest service

• Exceptional planning and organisation skills with an eye for detail

• Excellent communication with a confident and outgoing personality and an ability to interact with people at all levels

• Ability to multitask and work in a busy, fast paced and dynamic environment

• Take initiative and a practical approach to problem solving

• Strong oral and written communication skills

The Bigger Picture

So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

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