Reservation & Reception Assistant.

Career.

The Exciting Opportunity

We are seeking an energetic and experienced Reservation and Reception Assistant who has the ability to display great leadership skills, deliver excellent customer service, have a positive ‘can do’ attitude, be willing to learn and show that they care. Ideally you will have previous experience within a similar role. 
You will play a vital role in delivering a great guest experience to all our guests. You will have a keen eye for detail, an organised approach and a willingness to exceed guest expectations. Often operating on the front line
you will be a hardworking individual who can work on your own initiative as well as part of the team and will be a key player in our front house team.
You will be the
 first and last person our guests see, you set the bar for their visit and you will make sure that everything has exceeded their expectations before they leave.
You will also be responsible for the sales processing of individual reservations. The role will also include acceptance and forwarding of incoming telephone calls and relative administration.


Where Will You Be Working?

SCHLOSS Roxburghe is an exceptional country house estate with a Championship Golf Course and a range of outdoor activities, nestled in the beautiful Scottish Borders but little more than an hour's drive from both Edinburgh and Newcastle. The elegant property includes 20 bedrooms and suites, many of which are located within the historic house. Cuisine is top quality and varied, with an emphasis on fresh, home-grown produce. There are numerous cosy bars with roaring log fires for leisurely drinks, and the Spa, set to open in the near future, promises to be a first-class wellbeing destination.

Formerly owned by the Duke of Roxburghe, the hotel, golf club and grounds has been acquired by the 12.18. Group. Our aim is to enhance this charming country house with an extensive refurbishment, building a separate extension to feature 58 additional rooms as well as a luxurious spa and a state-of-the-art meeting space. In addition, 60 lodges will be built on the surrounding estate that will allow the new SCHLOSS Roxburghe to extend its room inventory further to holiday-makers.

The Düsseldorf-based project developer 12.18. Investment Management is investing around 35 million euros in the revitalisation and expansion of the property, which will be operated by the subsidiary 12.18. Hotel Management. Together with Babcock Pensionskasse VVaG one becomes the new owner of the Scottish Roxburghe Hotel & Golf Course in the region "Scottish Borders", not far from the border to England. The managing partners Jörg Lindner and Kai Richter signed the purchase contract with the former owner, the Duke of Roxburghe.

What Are We Looking For?

We’re looking for individuals who have;
  • A great genuine personality, approachable, attentive and instinctive
  • A proven track record in a similar role
  • Strong training and development skills so you can share your skills with others.
  • Excellent communication skills
  • A desire to be “the best” with high standards;
  • Ability to effectively manage and motivate the individuals within your team to support them in achievement of their personal development goals.
  • Good proven organisation and planning skills gained through previous experience

The Bigger Picture

So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!


*Mandatory field

Drag documents for upload here
Notes on data protection: We take data protection according to EU-DSGVO seriously and do not share your data with third parties. This form sends and validates your entered data via SSL. Subsequently, you and the responsible clerk will receive a copy of your request via e-mail. Further information on the collection, storage and protection of your data can be found in our privacy policy.
Vouchers
Newsletter
Feel Good. Stay Safe.
Offers
Festive Season
Location & Arrival
SCHLOSS Hotel
Rooms & Offers
Meetings & Festivities
Cuisine
SCHLOSS Golf
Activities
Contact
We use cookies for giving you the best experience on our website. By clicking on “I agree to all” you agree to our use of cookies. Under cookie settings or within our privacy policy you can manage your cookies yourself.
Essential
Analytics

Only necessary

Privacy policy